Shipping & Order Policy

πŸ“¦ Shipping & Order Policy

Better Than Friends Love Shop & More β€” Penticton, BC

✨ Order Processing

Orders are prepared as carefully and quickly as possible.

Custom gift baskets, curated boxes, and wholesale packages may require additional preparation time depending on product availability, package size, and quantity.

You will be contacted if we need more information to complete your order.

πŸŽ€ Custom Gift Orders

Custom gift baskets are made based on the occasion, budget, preferred style, and available products.

Final pricing may vary depending on the items selected, packaging, styling, and any special requests.

πŸ’Ό Wholesale Orders

Wholesale gift package timelines depend on quantity, theme, and product availability.

Larger wholesale orders may require additional preparation time.

πŸ“ Customer Pickup

Pickup is available at our Penticton location:

Better Than Friends Love Shop & More
375 Warren Avenue East
Penticton, BC

Please wait for pickup confirmation before coming to collect your order.

🚚 Shipping

Shipping availability may depend on the product, order size, destination, and package contents.

Some products may not be eligible for shipping.

If shipping is available for your order, shipping costs will be calculated or confirmed before the order is completed.

πŸ”„ Returns

Because many gift baskets, curated packages, and custom orders are assembled specifically for each customer, custom orders may be final sale.Β Β 

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Please allow 72 hours for custom orders.

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If there is an issue with your order, please contact us as soon as possible so we can review the situation.

πŸ’¬ Questions?

For questions about orders, pickup, shipping, wholesale packages, or custom baskets, please contact us.

sales@betterthanfriends.ca

250-222-BTFS | 250-222-2837

πŸŽ€ Locally owned. Women owned. Judgment free. Always Better Than Friends. β™‘